1. How can I change my shipping address?

By default, the last used shipping address will be saved into to your MoortiKart account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

  1. How do I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at support@moortikart.com

  1. How can I track my orders status?

After logging into your account, the status of your checkout history can be found under Order History. You can also go to the link track your order given under my account table. Keep your order ID and registered email id to track.

  1. How do I cancel my orders before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

  1. How long will it take for my order to arrive after I make payment?

Refer Shipping Information for better understanding.

  1. What is the accumulated delivery fee for? How much is the handling fee?

Refer Shipping Information for better understanding.

  1. How do you ship my orders?

All your orders are sent via verified courier services.

  1. How do I make payments using PayUMoney? How does it work?

PayUMoney is the easiest way to make payments online. While checking out your order, you will be redirected to the PayUMoney website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayUMoney payment, a payment advice will be automatically generated to www.moortikart.com system for your order.
It’s fast, easy & secure.

  1. What are the payment methods available?

At the moment, we accept COD, Credit/Debit cards and PayUMoney payments. For COD delivery check Payment option.

  1. What happens if there’s been a delivery mishap to my order? (Damaged or lost delivery).

 Refer Shipping Information for better understanding.

  1. What happens in the event of unsatisfactory/expired/wrong sample/missing samples?


We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at support@moortikart.com(if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event that the sample you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
  2. In the event that you’ve received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we’ll re-send the correct sample to you at no cost, subject to availability.
  3. In the event you’ve received your order with a missing sample, we will require you to email us a clear photo proof of your D.O (Delivery Order) to support@moortikart.comand after which, kindly give us a call at (+91) 93143-93146 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.


  1. I am having problems accessing moortkart.com  Some of the pages look weird. Am I using the right browser?

As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

  1. Microsoft Internet Explorer Version 10 onwards.

Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie

  1. Mozilla Firefox Version 10 onwards.

Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/

  1. Google Chrome Version 12 onwards.

Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

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